How do I know that my reservation is confirmed with the property?
You will receive an instant confirmation to your email address immediately following your reservation.
How can I be sure my credit card information is secure?
We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information.
What does instant confirmation mean?
We have provided you an actual reservation with an instant confirmation number, so there is nothing else that needs to be done.
Can I book a room for tonight?
Some hotels allow us to book their rooms until 3:00pm on the day of arrival.
Can I make the reservation by phone?
For the most current rates and availability 24/7 every day of the year, book your travel plans online via our site.
Is there a free shuttle from the airport to the hotel?
Some hotels do provide free shuttle services from the airport.
Will I get a free breakfast?
Some hotels include a free breakfast with each room night booked.
What about parking at the hotel?
Free parking is provided at many hotels.
How do I get driving directions to the hotel?
Click the map link on the hotel property page.
Do hotels have minimum age requirements to book a room?
Most hotels require a minimum age of 18 in order to book a room. Some require guests be 21.
How accurate is your hotel amenities information?
The hotel information is updated by the hotel or hotel chain multiple times throughout the year.
Who can I contact to help me?
Please contact Reservations or Customer Service using the toll-free number listed on our site.
What are additional fees and taxes?
Every city has their own tax rates. In some cases there are additional fees imposed by providers, local, city, state and federal agencies. Taxes are computed on the hotel reservation amount and fees charged as predicated by the provider.
What is this charge on my credit card?
Non-refundable deposits are periodically required to hold rooms for your arrival.
Do you include taxes in the total rate?
Generally yes, rates include taxes broken out for your convenience.
Do I pay for the entire reservation amount or just make a deposit?
It depends on the provider. Some require a room night deposit while others require full pre-payment.
What if I have questions about a previous reservation?
Please refer to your confirmation or complete a Customer Service Request on the website.
Can I make reservations for someone else?
Yes, you can make reservations for someone else using our system.
How do I cancel my reservation?
Please fill out a cancel/modify reservation form and review the provider cancellation policy.
Can I switch hotels?
Yes. You can switch hotels by canceling your previous reservation and making a new one.
What credit cards do you accept?
We accept Visa, Mastercard, American Express, and Discover.